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Pharmacy benefits: You're doing it wrong - Part 2 [Jul. 31st, 2012|11:32 am]
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[mood |depresseddepressed]

Recently, due to an error at my mail order pharmacy, I ran out of one of my medications. After clearing this up, I had my doctor fax over a new prescription and give me a prescription for a 14 day bridge, which has always been standard for mail order phamacy insurance.

The day after, I received an e-mail telling me it was too soon to fill my prescription. I called the insurance company and they said because he gave me a 14 day bridge, the "computer" won't allow them to fill it until the 30th due to a change in policy (which I had not known about previously).

However, once I run out after the prescription ships, they will not pay for a bridge because it'll be "too soon" to refill my prescription. I ran out yesterday. I should receive it in the middle of next week. Maybe. Considering this is for my anti-depressant, I can only assume that they're hoping I'll off myself in the intervening gap of not having my medication.

And my insurance is considered one of the "better" plans by those folks I've talked to in the insurance industry.
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Comments:
[User Picture]From: putzmeisterbear
2012-07-31 07:51 pm (UTC)

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I'm really sorry you are going through this crap. I hope things go smoothly till your meds are back in you.
[User Picture]From: drlaurac
2012-07-31 10:25 pm (UTC)

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Ugh. SToopid as hell.
[User Picture]From: drlaurac
2012-07-31 11:05 pm (UTC)

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One solution is to get the doctor to give you a week of simples for emergencies. IOf that can't be done, have him write an rx that says to give double the dose for 1 week, then return to previous dose, and there's your cushion, because these people are idiots. They should have overnighted you the medicine when they realized their error so you had it the next day.